The Use of Information Technology and Communication Networks at Organizing and Administrating Offices

The Use of Information Technology and Communication Networks at Organizing and Administrating Offices


Date & Location: (12-16/Feb) Kuala Lumpur – (9-13/April) Jakarta – (10-14/Sep) Amman

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Course Overview


This practical and highly popular seminar rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace.

The course shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.


Program Objectives:

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively


Who Should Attend?

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries


Program Outline:


Setting the Scene, Assessing Existing Skills, Time Management

  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning Styles/Thinking Styles
  • Time management skills
  • Time Management Group Activity 1
  • Video on time management
  • Time Management Group Activity 2


Organising and Planning

  • Managing workflow
  • Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings


Communication Skills

  • Understanding Assertiveness
  • Group Activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body Language
  • Group activity on body language


Team Working

  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management


Presentation Skills

  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
  • Review of the week