The Senior Secretary Development Program

The Senior Secretary Development Program

 

Date & Location: (5-9/Mar) Kuala Lumpur – ( 2-6/July) Istanbul – ( 24-29/Dec) Jakarta

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Course Overview

Introduction:

You will learn essential tools for personal development in five key areas:

  • Personal Effectiveness (better business reading, note-making with mind maps, and memory skills)
  • Interpersonal Communications (better able to overcome barriers and handle difficult situations)
  • Contributing to a Team (business brains, better meetings, thinking and working in groups)
  • Self-discipline & Emotional Control (how to be heard,how to listen, how to build self-esteem)
  • Results-oriented Time Management (take control of your inbox and learn to deal with time-stealers)

 

Program Objectives:

  • Give you a ‘brain train’ to improve your effectiveness at work
  • Improve your reading and note-making skills
  • Develop useful note-making skills and show how to link these to your reading
  • Teach you to use and apply simple memory systems
  • Build your self-esteem and confidence when dealing with teams, individuals and difficult problems and situations
  • Show you ways to manage your time and plan for results

 

Who Should Attend?

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

 

Program Outline:

DAY 1

Personal Effectiveness – Part I

  • Your Brain Skills: The Brains behind a Business
  • Thinking about reading (and identifying your current skills)
  • How to be a ‘successful’ reader
  • Reading strategies: the theory
  • Thinking about note-making
  • How to make notes quickly and effectively using mind mapping
  • Practice using mind mapping

DAY 2

Personal Effectiveness – Part II

  • Reading at work
  • Combining Fast Reading and Mind Mapping skills to increase effectiveness
  • Memory magic: Introduction to Memory systems
  • Memory linking
  • Memory journeys
  • Remembering names and numbers
  • Memory at work

 DAY 3

Effective Inter-Personal Communications

  • Barriers – and their solutions
  • Body Language/building rapport
  • Keys to relationships
  • Self image and self esteem
  • Getting your point across: know what to say and when to say it
  • Managing feelings; managing other people
  • Listening and questioning

DAY 4

Time Management, Planning & Problem Solving

  • Results-orientated time management
  • Outcome planning for better results
  • Can anyone be creative?
  • Practical approaches to problem solving
  • Prioritisation and Planning Periods
  • Getting things done
  • Identifying and dealing with time-wasters

DAY 5

Your Personal Skills-set: Putting It All Together

  • Your role and job in the context of any organization
  • Using Core Skills in the real world
  • Thinking and working in groups
  • Better Meetings
  • How to change habits of a lifetime