The Development Of Governmental Leading Category In Government And E-Services General Strategies

The Development Of Governmental Leading Category In Government And E-Services General Strategies


Date & Location: (15-19/Jan) Kuala Lumpur – ( 16-20/April) London – ( 17-21/Dec) Amman

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course overview


Improving governance and public administration has become a priority for sustainable socio– economic development. It has been recognized that no development can take place without sound and capable governance. In this perspective, most countries have initiated improvements to public services aimed at the implementation of good governance. It has also been recognized that in any setting, public or private, small or large, the efficient use of information and communications technology (ICT) can significantly improve institutional and organizational performance. This is also true for public administration and governance where ICT can simplify procedures, accelerate communication and facilitate decision- and policy-making.


Program Objectives:

The Curriculum Guide aims to provide basic knowledge on the use of e-governance and its importance to society. In particular, it examines the basics of e-governance and security measures; e-governance laws and policies; and the economy of e-governance. In addition, models of best practices in e-governance will be taught. The guide aims to develop the ability and skills necessary for employees to use e-governance in their country, in local vernacular languages where applicable.


Who Should Attend?

– Build skills and provide knowledge on possible innovations in public administration through the use of ICT;

– Develop capacities on the effective use of ICT in the public sector and of governance for improved delivery of public services to citizens;

– Enhance the transparency and accountability of governments by providing them with timely and reliable information;

– Enhance citizen participation in local government decisions using ICT tools.


Program Outline:


  • Courses on e-governance for policy-makers

The following courses focus on awareness-building in the use of e-governance in formulating and implementing policies and programmes, in order to improve government efficiency and overall performance.




e-Gov 500 Concept of e-archive and e-portal

In this course, the students will learn to: o use a one-stop-shop single window; o understand the need for setting up e-government portal; o understand the source of archived information (laws, policies and documents); o access databases (e.g. internet access to downloadable information such as statistics).

 DAY 3

e-Gov 501 Use of data and e-governance

In this course, students will learn about: o e-governance services delivery by different sectors and access to information; o understanding the quality and relevance of e-consultations and information-sharing; o understanding the need for networking and collaboration with partner institutions through e-governance; o setting up a regional network on e-governance.


e-Gov 503 Requirements for e-governance implementation; law and training

This course will provide the students with: o understanding of the need for policies on e-governance; o a review of legal texts, regulations, procedures, equipments, working environment and their adaptation to the efficient use of ICT for better productivity and performance; o understanding of the need to provide a continuous training in e-governance; o understanding of the need for electronic training in public administration and governance


Courses on e-governance for managers or administrators

The courses designed for this target audience will focus on managerial and professional aspects of public service at central and local levels. This concerns the use of ICT in managing human resources; budgeting and accounting; procurement; records management; planning, coordination, implementation and evaluation of services and activities.