Simplification of Procedures and Workflow for Office Managers & Secretarial

Simplification of Procedures and Workflow for Office Managers & Secretarial

 

Date & Location: (22-26/Jan) Kuala Lumpur – (24-28/Sep) Amman – (24-28 Dec) Istanbul

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Course Overview

Introduction:

The course focuses on:

  • The ‘HOW!’ – using critical skills and behaviour to develop personal competencies
  • The ‘WHAT!’ – developing task competencies needed to achieve successful process delivery
  • Building on your existing personal knowledge and skills-set
  • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
  • The production of a follow-up action plan which can help you implement new skills back at work

 

Program Objectives:

  • Identify, develop and improve key competencies necessary for superior performance
  • Improve creative thinking, problem solving and decision making skills
  • Develop reading skills and note-making effectiveness
  • Learn to use and apply simple memory systems
  • Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
  • Develop a plan and approach for self-development

 

Who Should Attend?

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

 

Program Outline:

DAY 1

Personal Effectiveness – Part I

  • Your Brain Skills: The Brains behind a Business
  • Thinking about reading (and identifying your current skills)
  • How to be a ‘successful’ reader
  • Reading strategies: the theory
  • Thinking about note-making
  • How to make notes quickly and effectively using mind mapping
  • Practice using mind mapping

DAY 2

Personal Effectiveness – Part II

  • Reading at work
  • Combining Fast Reading and Mind Mapping skills to increase effectiveness
  • Memory magic: Introduction to Memory systems
  • Memory linking
  • Memory journeys
  • Remembering names and numbers
  • Memory at work

 DAY 3

Effective Inter-Personal Communications

  • Barriers – and their solutions
  • Body Language/building rapport
  • Keys to relationships
  • Self image and self esteem
  • Getting your point across: know what to say and when to say it
  • Managing feelings; managing other people
  • Listening and questioning

DAY 4

Time Management, Planning & Problem Solving

  • Results-orientated time management
  • Outcome planning for better results
  • Can anyone be creative?
  • Practical approaches to problem solving
  • Prioritisation and Planning Periods
  • Getting things done
  • Identifying and dealing with time-wasters

DAY 5

Your Personal Skills-set: Putting It All Together

  • Your role and job in the context of any organization
  • Using Core Skills in the real world
  • Thinking and working in groups
  • Better Meetings
  • How to change habits of a lifetime