Employee Relations: Motivation, Grievances And Discipline

Employee Relations: Motivation, Grievances And Discipline

 

Date & Location: (19-23 /Feb) Kuala Lumpur – ( 10-14/Sep ) Istanbul – ( 26-30/Nov ) Tokyo

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Course Overview

Introduction:

The course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation. The seminar will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

 

Program Objectives:

  • Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Know how to manage change
  • Be able to deal with performance problems and modify the behavior of employees
  • Be able to influence the behavior of managers and team leaders
  • Be able to operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance programme

 

Who Should Attend?

Human Resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. The course is also suitable for those employees who are targeted for development or promotion within the HR function.

 

Program Outline:

DAY 1

The Core Role of Employee Relations

  • The Context
  • Change Management
  • ER and Nationalization
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

DAY 2

The ER function in Practice

  • Communications
  • Team Briefing
  • Consultation
  • Discipline – Gross misconduct
  • Discipline – poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

DAY 3

Supporting the Manager, Supervisor or Team Leader

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation 

DAY 4

Managing Performance, Counseling, Providing Employee Assistance

  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counseling – Managers and Supervisors
  • Counseling employees
  • A Counseling Style Inventory
  • Employee Assistance Programmers

DAY 5

Getting the Best from People

  • Getting the best from People
  • Then characteristics of leaders
  • Leading Vs Managing
  • Leadership Competencies
  • Leadership development
  • 360 degree feedback
  • Seminar review
  • Personal Development Planning