Advanced Administrative Efficiency in Business Systems, Re-Engineering & Implementing Comprehensive Quality Management

Advanced Administrative Efficiency in Business Systems, Re-Engineering & Implementing Comprehensive Quality Management

Date: (05-09/Feb) (21-25/May) (17-21/Sep)

Location: Kuala Lumpur – Istanbul – Jakarta

Register Now

Course Overview

Introduction:

  1. For organizations and Quality Management specialists preparing to certify, recertify, or transition to the revised ISO 9001:2015 standard, SAI globe’s accredited quality management courses will speed your journey. Designed to be flexible to your needs they can be completed either online or in a classroom setting. And, as a certification body, we’re here to assist you throughout your ISO 9001 certification lifecycle.

 

Program Objectives:

  1. Understand the importance of organizational values and culture to quality performance
  2. Understand behavioral approaches for getting results through people
  3. Understand the importance of communication for managing quality

 

Who Should Attend?

This course will mainly benefit to purchasing managers, senior buyers, project managers, civil engineers, construction managers, contractors, sub-contractors, site engineers, senior management, and government agencies, architects, construction professionals, and anyone responsible for purchasing at a senior level who seeks to enhance their skills further.

 

 

Program Outline:

Day 1 – PEOPLE IN QUALITY

 

  • Principles of leadership and motivation
  • Group dynamics
  • Influence of the quality gurus on work organization
  • Organizational support for team activities

 

Day 2 – MANAGEMENT SYSTEMS MODELS

  • Management system models and standards
  • Standards
  • Other applications for standards and conformity assessment
  • Integrated management systems

 

Day 3 – MONITORING AND MEASURING FOR QUALITY

  • Fundamental principles
  • Criteria for selection
  • Types of data collection
  • Tools for data collection

 

Day 4 – QUALITY MANAGEMENT

  1. Evaluate the contribution of each component to quality management
  2. Explain the quality management principles commonly used in quality management systems
  3. Explain how the principles of quality can benefit an organization, its customers, suppliers and other stakeholders
  4. Explain the benefits of a preventive approach to managing for quality and outline the key stages in quality planning
  5. Explain how a closed loop management systems may benefit an organization
  6. Describe the four stages of the PDCA cycle and analyses how this can be used to improve quality

 

Day 5 – USING QUALITY TO IMPROVE BUSINESS PERFORMANCE

 

  1. Explain the principle of continual improvement
  2. Describe the benefits of continual improvement for an organization
  3. Describe the process of continual improvement from problem identification to problem prevention
  4. Outline methods an organization could use to identify and prioritize opportunities for improvement
  5. List and explain the purpose of the basic tools of problem solving